Welcome to Zerro, a multivendor e-commerce platform that connects buyers and sellers. At Zerro, we are committed to protecting the privacy and security of all users, including vendors , consumers , and wholesalers . This Privacy Policy outlines how we collect, use, store, and protect your personal information. By using the Platform, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We collect information from vendors, consumers, and wholesalers to provide a seamless experience on the Platform. The types of information we collect include:
1.1 Personal Information
● Consumers : Name, email address, phone number, shipping address, billing address, and payment details.
● Vendors : Business name, contact information, GST registration number (for wholesalers), bank account details for payouts, and product-related information.
● Wholesalers : Business name, GST registration number, contact information, shipping address, and order history.
1.2 Transactional Information
● Details of purchases, returns, refunds, and payment methods.
● Order history, including quantities purchased and pricing details.
1.3 Log and Device Information
● IP address, browser type, device type, operating system, and other technical details.
● Cookies and tracking technologies to enhance user experience and analyze Platform usage.
1.4 Communication Data
● Emails, messages, or other communications exchanged with Zerro or other users on the Platform.
2. How We Use Your Information
We use the collected information for the following purposes:
2.1 For Consumers
● To process orders, manage payments, and deliver products.
● To provide customer support and resolve disputes.
● To send order confirmations, shipping updates, and promotional offers (with your consent).
● To personalize your shopping experience and recommend relevant products.
2.2 For Vendors
● To create and manage vendor accounts.
● To display product listings and process sales.
● To facilitate payouts and generate invoices.
● To communicate updates, policies, and promotional opportunities.
2.3 For Wholesalers
● To verify GST registration and business credentials.
● To process bulk orders and ensure compliance with Minimum Order Quantities (MOQs).
● To provide wholesale pricing and discounts.
● To facilitate secure transactions and payouts.
2.4 General Uses
● To improve the functionality and security of the Platform.
● To comply with legal obligations and resolve disputes.
● To conduct analytics and generate insights into user behavior.
3. Sharing of Information
We may share your information in the following circumstances:
3.1 With Vendors
● Consumer and wholesaler information (e.g., name, shipping address) is shared
with vendors to fulfill orders.
3.2 With Third-Party Service Providers
● Payment processors, logistics partners, and IT service providers may access your information to perform services on our behalf.
3.3 Legal Compliance
● We may disclose your information to comply with applicable laws, regulations, or legal requests.
3.4 Business Transfers
● In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.
4. Data Security
We take reasonable measures to protect your information from unauthorized access, alteration, or disclosure. These measures include:
● Encryption of sensitive data (e.g., payment information).
● Secure server infrastructure and firewalls.
● Regular audits and updates to our security protocols.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on the Platform. Cookies help us:
● Remember your preferences and login details.
● Analyze traffic and improve Platform performance.
● Deliver targeted advertisements based on your interests.
You can manage or disable cookies through your browser settings. However, disabling cookies may affect the functionality of the Platform.
6. Rights of Users
Under Indian laws and international privacy standards, you have the following rights regarding your personal information:
6.1 Access and Correction
● You can request access to your personal information and update it if necessary.
6.2 Deletion
● You can request the deletion of your account and associated data, subject to legal and operational requirements.
6.3 Opt-Out
● You can opt out of receiving promotional emails or targeted advertisements.
6.4 Grievance Redressal
● Email: complaints@zerro.online
● Address: Zerro, No.106, 2nd floor, Majestic Colony Main Road, Valasaravakkam,
Chennai, Tamil Nadu 600093.
7. Retention of Information
We retain your information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.
8. Children’s Privacy
The Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
9. Changes to the Privacy Policy
We reserve the right to update this Privacy Policy periodically. Any changes will be communicated via email or through a notification on the Platform. Continued use of the Platform after such changes constitutes acceptance of the updated Privacy Policy.
10. Contact Us
For any queries, concerns, or assistance regarding your privacy, please contact us at:
● Email: complaints@zerro.online
● Address: Zerro, No.106, 2nd floor, Majestic Colony Main Road, Valasaravakkam,
Chennai, Tamil Nadu 600093.
By using the Zerro Platform, you agree to the terms outlined in this Privacy Policy.
Thank you for trusting us with your information!

Last Updated : 14.04.2025
Effective Date : 14.04.2025